Dripping Springs Sports Club - Privacy Policy for SMS Communications

Effective Date: 1/1/2025

Overview

Dripping Springs Sports Club ("DSSC", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text message communications from us.

Information We Collect

Contact Information

  • Phone numbers

  • Names (first and last)

  • Email addresses (when provided)

Communication Data

  • Text message content and responses

  • Opt-in and opt-out records

  • Message delivery status

  • Timestamp of messages sent and received

Organizational Data

  • Team/program affiliation (e.g., Volleyball, Basketball Clinics, DSSC Academy)

  • Player information (age group, participation status)

  • Registration and payment status

How We Use Your Information

We use the information we collect to:

  • Send updates about schedules, practices, tournaments, and events

  • Communicate facility closures, weather alerts, or emergency notifications

  • Share registration reminders and program information

  • Provide customer service and respond to inquiries

  • Send promotional information about DSSC programs and services (with your consent)

  • Maintain records of communications for quality assurance

How We Share Your Information

Third-Party Service Providers

We share your phone number and related information with our SMS service provider solely for the purpose of delivering text messages. Our service provider is contractually obligated to:

  • Use your information only to provide SMS services to DSSC

  • Maintain appropriate security measures to protect your data

  • Not sell, rent, or share your information with other third parties

  • Comply with all applicable privacy and telecommunications laws

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect the rights, property, or safety of DSSC, our users, or others

  • Prevent fraud or security threats

No Sale of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Consent & Opt-In

By providing your phone number and opting in to receive text messages from DSSC, you:

  • Consent to receive SMS/text messages from DSSC at the phone number provided

  • Acknowledge that message and data rates may apply from your mobile carrier

  • Understand that message frequency varies based on your program participation and DSSC activities

  • Confirm that you are authorized to provide this phone number for text communications

Your Rights & Opt-Out

Right to Opt-Out

You may opt-out of receiving text messages from DSSC at any time by:

  • Replying "STOP" to any text message from DSSC

  • Contacting us directly at [email] or [phone number]

  • Submitting a written request to our facility address

Once you opt-out, you will receive a confirmation message and will no longer receive non-essential communications. We may still send critical messages related to safety, emergency notifications, or essential program information if you are an active participant.

Right to Access and Correct

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to record-retention requirements)

To exercise these rights, contact us at [email] or [phone number].

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure transmission of data to our SMS service provider

  • Access controls limiting who can view your information

  • Regular security assessments of our service providers

  • Encryption of data in transit and at rest (where applicable)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your phone number and related information for as long as:

  • You remain opted-in to receive communications

  • You are an active participant in DSSC programs

  • Required by law or for legitimate business purposes (e.g., record-keeping, dispute resolution)

Once you opt-out or your participation ends, we will retain your information only as long as necessary to comply with legal obligations or resolve disputes.

Children's Privacy

DSSC provides youth sports programming, and many of our participants are minors. We collect phone numbers from parents/guardians for communication purposes. We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website with a new effective date

  • Sending a text message notification if the changes significantly impact your rights

Your continued participation in SMS communications after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our SMS communications practices, please contact us:

Dripping Springs Sports Club
13673 Fitzhugh Road, Suite 200
Austin, TX 78736

Phone: (512) 265-1663
Email: support@drippingsportsclub.com
Website: drippingsportsclub.com

Consent Acknowledgment

By opting in to receive SMS communications from Dripping Springs Sports Club, you acknowledge that you have read, understood, and agree to this Privacy Policy.